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Welcome to the dedicated Frequently Asked Questions (FAQs) website for IVAO World Server. Below you will find the commonly asked queries for our community and the answers in how to resolve them. If you need any further assistance our friendly User Support team can be reached by speaking one-on-one with them on the Family Discord, posting in the forum or by emailing devops@ivao.aero where a member of the team will gladly assist.

When I connect to the World Server it displays "Invalid Username/ Password".

In preparation for our new websites, we have introduced a single password for all IVAO services. To connect to IVAO's new World Server you will need to utilise the Web Password. If you are unsure on your passwords you can request a reminder by visiting your IVAO Profile and clicking 'Email my credentials'.

I have an issue with World Server, where can I get help?

Our friendly User Support team is on hand to help you with any issue you may be facing. Should you require any assistance or encounter any issues, our friendly User Support team can be reached by speaking one-on-one with them on the Family Discord, posting in the forum or by emailing devops@ivao.aero where a member of the team will gladly assist.

Which software is supported by World Server?

The following software platforms are supported by World Server:

ATC

IvAc1
IvAc2
Aurora (for Windows)

Pilot

IvAp (for Microsoft Flight Simulator 2004)
IvAp (for Microsoft Flight Simulator X/ Lockheed Martin Prepar3d)
X-IvAp (for X Plane 8, 9, 10 and 11 on Windows, Mac and Linux)
Altitude (for Microsoft Flight Simulator 2004, X and 2020, Prepar3d and X Plane 8, 9, 10 and 11 on Windows, Mac and Linux)

I can no longer see SHARD servers, where have they gone?

On the 30th April 2022 IVAO decommissioned our SHARD servers and introduced our new World Server. These new servers offer better stability and uptime for our community. You can read all about the World Servers by visiting the Virtual Sky blog.

I have forgotten my IVAO password, how can I request a reminder?

You can visit https://ivao.aero/forgot-password?Id=XXXXXX replacing 'XXXXXX' with your VID. This will send a reminder email to your registered IVAO email address.

My IVAO account is inactive, how can I re-activate it?

Account re-activation can be completed through your IVAO account. Visit your profile by heading to www.ivao.aero/Member and clicking "Reactive my account" found under your User Comments.